System Status

Current System Status

Mail Delivery Problems

16:06 09/06/2018

We are aware that users of our shared mail platform have encountered problems over the past months sending to the following providers:

- Microsoft (Hotmail & Office 365)
- Yahoo
- BT
- AOL

This is down to the sheer size of our mail platform and large quantities of mail we send to these various providers. We have been working over the past few months on improving the reputation of our platform by introducing new filtering technologies to help stop the emails which can cause negative marks left on our systems.

While this situation has improved, we are aware that from time to time users will see bouncebacks from the above providers. Our advice for these cases would be:

Add an SPF record:
If you're using our servers alone, the following SPF record can be added to your domain names DNS configuration as TXT record:

v=spf1 exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all

Use an alternate mail server:
We have a lot of different mail servers, all with different IP's. If one mail server can't send your email to a certain provider, try sending it via another. Our support teams can help identify a suitable server for you.

Alternatively, we have a webmail interface which uses a more sophisticated filtering system.

Planned System Maintenance

VPS and Shared Sites Maintenance

22:00 14/12/2018

VPS Maintenance

We will be performing essential maintenance works which will take place this evening between 22:00 and 00:00. Whilst the maintenance will take 2 hours, we do expect any disruption to your service to be shorter than this.

This work is part of our ongoing plan to upgrade our infrastructure to ensure high levels of service and we have not taken this decision lightly. The immediate action will help us to maintain the quality of our service.

We understand that your server is incredibly important to you and we are sorry this downtime comes at short notice.

Shared Sites and Mailboxes

We will be performing maintenance this evening between 22:00 and 00:00.

The work will take place for 2 hours. During this time, your site and/or mailbox will be unavailable on the network. will experience downtime or intermittent connectivity issues with your service.

We have chosen to start this work at 10 pm on Friday evening in order to minimise the risk of disruption.

This maintenance work is part of our ongoing plan to upgrade our infrastructure to ensure high levels of service and we have not taken this decision lightly. The immediate action will help us to maintain the quality of our service.

Scheduled maintenance on Heart

22:00 19/12/2018

We would like to inform customers of maintenance scheduled for tomorrow, Wednesday 19th December. This will take place between 22.00 and 24.00. This maintenance is expected to last less than 1 hour, with no expected impact on customers.